Frequently Asked Questions

Many of our customers have specific questions about our services. Here are just a few of the frequently asked questions we hear at Rosa Clean LTD.

General Questions

How can I get a quote?

Our prices per hour are £15.00. To obtain a fixed cost quote give us a call or submit your enquiry online.

Does someone have to visit our home before I can book a cleaning?

Absolutely not! You can get a quote and book your cleaning online or over the phone. Should you wish us to come meet with you to discuss your cleaning needs, you also have this option free of charge.

Are cleaning supplies included?

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from business to business.

However, if you don’t have supplies, we can supply these for an additional charge. You can opt-in and out of this option. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

What if I'm not happy with my cleaning?

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

DOES SOMEONE HAVE TO BE IN FOR THE DURATION OF THE CLEANING?

Cleaners are fully background checked with current DBS’s so it is completely up to you. If no one will be in simply let us know about access.

WHEN AM I CHARGED FOR THE SERVICE?

Our invoices are sent out on the day of service. Once the invoice has been sent you will have 5 days to settle the invoice.

ARE THERE ANY COMMITMENTS OF CONTRACTS?

We are only as good as the last cleaning we did for you. We never ask you for a commitment or contractual obligation. Cancel or suspend service at any time for any reason. Simply give us 24 hours notice.

Cleaning Questions

DO YOU PROVIDE THE SUPPLIES?

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from place to place.

However, if you don’t have supplies, we can supply these for an additional charge. You will be able to opt-in and out of this option at any time.

Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

WHAT SERVICES DO YOU OFFER?

We offer a range of services from daily, weekly, fortnightly cleaning to one-time cleaning.

HOW MANY CLEANERS DO YOU SEND?

This can vary depending on your requirements of hours and time of day. It is usually 1 or 2 people team.

ARE THE CLEANERS SCREENED?

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also spend time with every person.