Your data. Your next step.

1. Send your request

Open our private request form and choose Delete information. Include your account email, the business name, and whether you want a particular record, WhatsApp connection, or the whole account removed. Give the email already associated with your account if you can. We will use it to follow up privately.

Do not send passwords, API keys, full payment-card details or identity documents in the first message. We will explain if further verification is necessary.

2. If your records belong to another business

For an appointment, customer record or staff record held by a salon, clinic or other business using Rosa ONE, please contact that business first. It normally controls those records. If you contact us, tell us the business name and we will help route the request without exposing another person's information.

3. We confirm the scope and act

We check your identity and authority, identify the relevant records, and explain any effect on workspace access or integrations. We handle requests manually and respond within the legal timeframe that applies. Opening the form or sending a request does not immediately delete anything.

Where deletion applies, we remove or anonymise the relevant data and coordinate with providers where necessary. We explain if an accounting obligation, legal claim or another lawful reason requires a limited record to be retained. Protected backups are reviewed separately, with restrictions on use and deletion instructions reapplied after a restore.

Disconnecting WhatsApp and closing an account

Disconnecting a Meta integration or removing a command phone does not by itself delete all records already held in the workspace. Ask us separately if you also want those records deleted. It does not erase messages from recipients' devices or copies Meta holds for its own purposes.

Cancelling a subscription and requesting deletion are also separate actions. Tell us if you want both, so we can confirm the effect on access and billing. If you need an export, request it before permanent account deletion.

Need help or an update?

Keep the reference shown after you send the form. Quote it in a follow-up request, or reply to our email once we have contacted you. You can ask us to review our response, and you retain the complaint rights explained in the privacy policy.