A clear agreement. A good start.

1. Who we are

Rosa ONE is provided by Rosa Group Ltd, registered in England and Wales with company number 09766720. Our registered office is 120a Church Road, Benfleet, Essex, SS7 4EP, United Kingdom. In these terms, “we”, “us” and “our” mean Rosa Group Ltd; “you” means the business or person using Rosa ONE.

You can reach us through our private contact form. You will also find our contact options at the bottom of this page. These terms apply to the Rosa ONE website, dashboard, assistant and related services. The package, plan and price you expressly choose at checkout, and any change you later accept, such as another package or extra team places, form part of your subscription agreement. You can save or print this page for your records.

2. Your account and team

Rosa ONE is intended for business use. You must be at least 18 and authorised to enter into this agreement for the business you register. Give us accurate account, business and billing details, and keep them up to date.

Keep sign-in links, credentials and connected phones secure. Choose appropriate permissions for each team member, remove access when someone leaves, and contact us promptly if you suspect unauthorised access. Each person must verify their own command phone. Your business is responsible for the instructions given by the people it authorises, subject to our responsibility for the security and operation of the service.

3. What Rosa ONE provides

Rosa ONE helps you manage appointments, customer records, reminders, staff, stock and business finances. It comes in three packages. Starter includes the dashboard, WhatsApp reminders and other automatic messages to your customers, and an online booking link for them. Small Business adds the Rosa assistant for your team, in the dashboard and on WhatsApp. Pro adds Rosa as your receptionist, answering your customers and booking them on WhatsApp (section 8a). What each package includes is shown on Subscription and at checkout. The dashboard and, where your package includes it, the Rosa assistant provide access to supported actions according to each person’s permissions. Availability depends on your package, completed setup and any required provider approvals.

Financial reports and staff revenue-sharing calculations are management tools, not accounting, tax, payroll or legal advice. You remain responsible for checking records, employment arrangements and statutory reporting. Rosa ONE is not a clinical-record or legal-case management system. The public demo uses fictional information.

4. Your free trial

The standard trial is 15 days, with no payment card required, in the package you choose. Its duration is shown when you activate it. Your trial starts when messaging is ready and you activate the trial; preparing your workspace does not itself start a paid subscription. You can change package during setup or the trial; this does not change the date your trial ends.

At the end of a trial without a payment card, you must actively choose a package and a paid plan and provide payment details to continue with paid access. We do not charge you simply because the trial ends. If an early start offer is available, you may choose to skip the trial and start paying immediately on the terms shown at checkout.

5. Prices, payments, renewal, package changes and team places

Each package can be paid on a monthly or an annual plan. Monthly plans are charged in advance and renew automatically each month. Annual plans are paid in one upfront payment for 12 months and renew automatically each year. By confirming a paid subscription, you authorise recurring charges through our payment provider until renewal is cancelled.

Your checkout and order confirmation set out the package, currency, price, billing interval, applicable taxes, any discount and the price after that discount ends. These terms do not set out prices: the price shown at checkout, or on Subscription before you confirm a change, is the one that applies. Prices are final: they include VAT where VAT applies. In Brazil, Pix payments carry no IOF added by us: you pay the price shown. A Pix authorisation that adds IOF to each payment, given before this version of these terms, keeps doing so until you authorise a new amount with your bank, for example when you move to a larger package or add places. Early start offers on monthly plans and annual savings apply only when shown for the package and plan you choose; they are not combined unless the offer expressly says so. Your payment provider may apply its own currency conversion or bank charges.

We will tell you about a subscription price increase at least 30 days before it takes effect, and it will apply no earlier than your next renewal after that notice. You may cancel renewal before it applies. Updating prices offered to new customers does not by itself change an existing paid period.

Changing package. You can move to a larger package at any time through Subscription. Before you confirm, you see the amount due now, which is the difference for the rest of the period already paid, and the new price from your next renewal. The larger package starts once that payment is confirmed; if the payment is not completed, your package stays as it was. You can also move to a smaller package through Subscription. Before you confirm, you see the smaller package’s price and the date it starts. It takes effect at your next renewal: until then you keep your current package; from then you pay the smaller package’s price, and features it does not include stop, while your records are kept. You can ask us to cancel a scheduled move before the renewal. Subscription shows when a change is not available, for example while a payment is overdue or an early start discount is running.

Team places. Every package includes up to 6 places for your team, you included: each person active on Team, with or without access to the dashboard, and each pending invitation uses a place. If you need more, ask us: we add extra places at the price shown to you before you accept, charged with your subscription for the rest of the current period and then at each renewal. A place is added once its payment is confirmed; if the payment is not completed, nothing changes. We remove a place at your request; its charge stops from your next renewal. If your team already has more people than places, nobody loses access, but no one new can join until a place is free or we add one at your request. If you pay by Pix, moving to a larger package or adding places asks you to authorise the new amount with your bank.

WhatsApp booking as an extra. Customer booking on WhatsApp (section 8a) is part of Pro and is no longer sold as a separate extra. A booking extra still running when your business moves to Pro is cancelled at the end of the period already paid, and we refund the part of that period that overlaps with Pro.

6. Cancelling and requesting a refund

You can cancel renewal through Subscription in your dashboard, or ask us through the contact form. Tell us which account you want to cancel before its next renewal. We will confirm the cancellation. Cancelling renewal normally leaves access available until the end of the period already paid for; ask us separately if you also want to close the workspace or delete information.

Unused time does not automatically create a refund entitlement when you choose to cancel a business subscription. This does not affect a refund required by law, a remedy for our failure to provide the agreed service, or a refund we expressly agree with you. Contact us if a charge seems wrong or you need help.

Where consumer protection applies, your mandatory cancellation and refund rights remain available. These can include a 14-day cancellation period for qualifying UK distance service contracts and a seven-day withdrawal period under Brazilian consumer law where applicable. Starting a trial or using Rosa ONE does not by itself waive those rights. Any lawful charge for services supplied during a cancellation period depends on the required prior information and consent. You can exercise your rights through our contact form or public email.

7. WhatsApp connections and charges

On Small Business and Pro, your team can use verified personal phones to give Rosa ONE business commands. Customer reminders and replies use your connected business WhatsApp account and number. Keep your business profile, permissions and messaging preferences accurate.

Meta controls number eligibility, verification, template approval and WhatsApp availability. Keeping an existing number connected to both the WhatsApp Business app and the platform depends on Meta eligibility; we cannot guarantee approval or a setup date. Using WhatsApp also requires compliance with its Business Terms and Business Solution Terms.

WhatsApp usage charges are separate from your Rosa ONE subscription unless your offer expressly includes them. Where your Meta account is billed directly, you pay Meta using the payment method linked to that account. Rates depend on factors such as message category and destination, and may change. Any example on our website is an estimate, not a fixed bill. Any charges collected by Rosa ONE must be disclosed before you agree to them.

8. Using the Rosa assistant

On Small Business and Pro, Rosa can answer questions and carry out supported business actions from your instructions. Review important details, especially dates, prices, recipients, financial entries and changes to appointments. AI responses may be incomplete or mistaken; they do not replace your professional judgement.

A request to send a message is not proof of delivery. Check the recorded outcome in your dashboard where available. Do not give Rosa passwords, payment-card details or unnecessary sensitive information. Staff permissions continue to apply when an action is requested through chat.

Assistant allowance. Each workspace on Small Business or Pro has a monthly allowance for using Rosa's AI, included in its package, in its free trial and in the setup period before a trial. It covers all of Rosa's AI use for your business: the assistant for your team and, on Pro, Rosa's replies to your customers. We set its size as a share of your subscription's price; Starter has no AI features and no allowance. It renews every month at 00:00 UTC on the 1st (shown in your business's own time); unused allowance does not carry over and has no cash value. If your package changes during a month, that month's allowance is the larger of the two. Hourly limits also apply, to keep the service fair and reliable. Your business's owners can see how much of the allowance has been used. If it is used up before it renews, then until it renews Rosa keeps working at a lower pace for your team and, on Pro, your customers choose from Rosa's options instead of writing freely; we tell you so. Bookings, reminders and your dashboard are not affected. A business that connects its own AI provider key is not limited by the allowance and pays that provider for its use.

Assistant packs. A business owner on Small Business or Pro can buy a pack of extra assistant allowance from Subscription, at the price shown before payment, except while a move to Starter is scheduled. A pack is a single purchase, not a subscription: it is added to your allowance once the payment is confirmed, counts for the calendar month it is added in and ends with that month. What is not used does not carry over, has no cash value and is not refunded for being unused; this does not affect a refund required by law or one for our failure to provide the pack (see section 6).

Automatic messages to your customers. Some features send messages in your business's name without a person writing each one: appointment reminders, receipts, return invitations and short automatic replies, such as the thank-you when a customer confirms an appointment or the reply to a STOP. You remain responsible for these messages: keep your services, prices, opening hours and customer details up to date, tell your customers in your own privacy information that you use Rosa ONE to message them, and send promotional messages only with the customer's permission.

8a. Customer booking on WhatsApp

Customer booking on WhatsApp, where Rosa answers your customers and books them, is part of Pro. It starts switched off and needs a connected number and completed setup. We may also offer a business on another package a trial of Pro, with everything Pro includes, at no extra charge, until a date we tell you. Keep the WhatsApp Business app’s greeting and away messages switched off while Rosa handles customers, so the two do not answer together. Review the booking rules, online services and professionals before enabling it.

A proposed time is held only temporarily. A booking or change is complete when Rosa confirms the recorded result; check the service, professional, date, time and price. Requests outside your rules, including changes to bookings paid in advance, go to your team. Your team remains responsible for responding and resolving the request.

People with Inbox access can take over a conversation and hand it back. A reply from the connected Business app also pauses Rosa for that customer. Pauses can end when the customer asks to restart or the configured quiet time passes. Use the business pause or off switch when you need automatic booking replies to remain stopped. These controls do not cancel existing bookings, stop every other messaging feature, change your package or cancel a paid subscription.

9. Respectful, lawful use

Only upload records and send messages you are entitled to use. Your business must provide appropriate privacy information, obtain any required consent, respect opt-outs and comply with applicable messaging and marketing rules. Permission for an appointment reminder is not automatically permission for a promotional invitation.

Do not use Rosa ONE for unlawful activity, unsolicited bulk messaging, harassment, deception or infringement of others’ rights. Do not bypass access controls, access another business’s information, introduce malicious code or disrupt the service. We may limit activity reasonably necessary to prevent abuse or protect accounts.

10. Your records and privacy

You retain your rights in the business content you provide. You give us permission to store, process and transmit it only as needed to provide, secure and support the service, follow your authorised instructions and meet legal obligations. Our software, brand and service materials remain ours or our licensors’; your subscription gives you permission to use them as part of Rosa ONE, not to resell or copy the service.

Our Privacy Policy explains personal-data processing, providers, international transfers and retention. For customer and staff records that your business controls, you remain responsible for lawful instructions and the people whose data you use. Our Data-processing addendum forms part of these terms: it sets out how we process those records on your behalf, the providers that help us, how data is protected when it leaves your country, and what we do if something goes wrong.

Keep copies of records you need for your business or legal obligations. Use available exports or contact us for help before closing an account. Personal-data access or deletion requests can be made without signing in using our data-deletion instructions. Some billing, security or legal records and existing backup copies may need to remain for the periods explained in our Privacy Policy.

11. If a subscription payment is overdue

We send payment reminders using your recorded contact details. If a subscription payment remains unpaid, working access is paused after seven days. Sign-in and billing access remain available so you can arrange payment or ask for help. A free trial ending without a paid subscription is not an unpaid debt.

After 30 days overdue, the account and its business data are due for deletion following an authorised person’s final review. Deletion is not automatic: an account may first be archived, and permanent deletion is reviewed separately. Please arrange payment, contact us or request the records you need before this point. We will consider a reported billing error or applicable legal retention obligation during that review.

Extra team places are paid with your subscription (section 5), so an overdue payment for them is treated as described above.

12. Availability and ending the service

We will provide Rosa ONE with reasonable care and skill. Maintenance, network interruptions and third-party outages can affect availability or message delivery. We do not promise uninterrupted access, error-free AI or a particular business result. We will give reasonable notice of planned changes that materially affect your use where practicable.

We may suspend access when reasonably necessary to address a serious breach, a security risk, unlawful use or a legal requirement. Where safe and lawful, we will explain why and give you a reasonable opportunity to resolve the issue. If we permanently discontinue your paid service without a breach by you, we will give reasonable notice and refund the unused prepaid portion. Your mandatory legal remedies remain available.

13. Responsibility if something goes wrong

Each party is responsible for its own breach of this agreement and the losses for which applicable law makes it responsible. Let us know promptly about a problem so we can investigate and take reasonable steps to put it right. A third-party dependency does not remove responsibility that the law places on us.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability or consumer right that cannot lawfully be excluded or limited.

14. Changes, questions and applicable law

We may update these terms to reflect changes in the service or law. The date above identifies this version. We will give advance notice of material changes, normally at least 30 days, unless an urgent legal or security reason requires a shorter period. Where a change requires your express agreement, we will obtain it; publication alone is not a new payment authorisation. If you do not wish to continue, you can cancel renewal before a notified change takes effect.

Please contact us first if you have a concern so we can try to resolve it together. These terms are governed by the law of England and Wales, subject to mandatory protections applicable where you are located. They do not remove rights under Brazilian consumer law or other applicable local law, or prevent a consumer from using a court or regulator available to them by law. Business-to-business disputes are subject to the courts of England and Wales unless mandatory law requires otherwise.

The English and Portuguese versions are intended to have the same meaning. Tell us if you spot a difference; no translation provision overrides mandatory rights. If one provision is unenforceable, the remaining provisions continue to apply where lawful.